Customer Service Executive (Freight Forwarding)
E-PLOYMENT CONSULTANCY • singapore, singapore • Posted June 18, 2026
About the Role
Customer Management
- Proactively manage client orders and requirements to ensure timely fulfilment.
- Coordinate closely with internal teams (Warehouse, Production, Quality).
- Build and maintain strong client relationships.
- Act as the main point of contact for internal and external stakeholders.
- Communicate clearly and professionally, adapting style to achieve desired outcomes.
- Ensure accuracy and completeness of transactions and processes.
- Maintain a strong quality-focused mindset in daily operations.
- Adhere to company policies, SOPs, and ISO Standards.
- Ensure all activities comply with RDC operational requirements.
- Conduct regular client performance reviews and track KPIs.
- Prepare monthly reports ...