Customer Service Executive | E-Hailing Platform | Johor Bahru

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing and Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

What Will You Do:

• Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.

• Provide accurate product/service information and exceed customer expectations.

• Work closely with the team to meet KPIs and Service Level Agreements (SLAs).

• Demonstrate good typing speed and accuracy in Traditional Chinese characters.

• Maintain good computer literacy and use internal systems effectively.

• Manage multiple...