Customer Service Executive (12-months Contract)

Zurich Insurance Company • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 30, 2026

About the Role

Overview
We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Key Responsibilities

  • Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
  • Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
  • Maintain a deep understanding of our products and services to provide accurate information and recommendations.
  • Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
  • Gather customer feedback and insights to help improve o...