Customer Service & CRM Manager – Retail HO - Milnerton
Service Solutions • Cape Town, Western Cape • Posted June 21, 2026
About the Role
Key responsibilities
Customer experience and customer service
CRM and Retention
Loyalty Programme Management
Marketing automation and campaign management
Reporting & Customer insights
Systems and project management
E- Commerce customer journey support
Qualifications
Diploma or degree in Marketing, Business Management, commerce or related
Minimum 5 years experience in CRM, Customer experience, Loyalty
Experience in retail / e commerce
Proven experience in managing CRM platforms, customer data and loyalty programmes
Technical Skills
CRM platforms – netcore, Klaviyo or similar
Shopify or woocommerce or similar
Email and SMS marketing platforms
Customer feedback and survey platforms – Survey Sparrow or similar
Advanced EXCEL
Power BI, Tableau or Looker Studio
Google analytics – advantageous
Email cv to [email protected]
Customer experience and customer service
CRM and Retention
Loyalty Programme Management
Marketing automation and campaign management
Reporting & Customer insights
Systems and project management
E- Commerce customer journey support
Qualifications
Diploma or degree in Marketing, Business Management, commerce or related
Minimum 5 years experience in CRM, Customer experience, Loyalty
Experience in retail / e commerce
Proven experience in managing CRM platforms, customer data and loyalty programmes
Technical Skills
CRM platforms – netcore, Klaviyo or similar
Shopify or woocommerce or similar
Email and SMS marketing platforms
Customer feedback and survey platforms – Survey Sparrow or similar
Advanced EXCEL
Power BI, Tableau or Looker Studio
Google analytics – advantageous
Email cv to [email protected]