Customer Service Coordinator

Job Description

Job Overview:

We are looking for a Customer Service Coordinator to support our After Sales department. The ideal candidate will handle customer enquiries, assist with warranty documentation, and provide support to walk-in customers at our showroom.

Key Responsibilities:

– Handle incoming calls and respond to customer enquiries in a professional and timely manner

– Assist in processing documentation, including warranty claims and related paperwork

– Provide support to walk-in customers, addressing their queries and concerns

– Explain product features and recommend suitable products to customers

– Coordinate with internal teams to ensure smooth after-sales service operations

Requirements:

– Good communication and interpersonal skills

– Customer-oriented with a positive attitude

– Basic administrative and documentation skills

– Ability to multitask ...