Customer Service Coordinator

Apply Job Type Full-time Description

Are you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently.

Essential Job Duties

Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS)

Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively

Review driver logs for HOS violations and offer counseling to drivers as needed

Continuously monitor driver logs to identify and correct errors

Perform data entry of HOS...