Customer Service Coordinator II, Lubricants
Phillips 66 • Houston, TX • Posted June 17, 2026
About the Role
**Phillips 66 & YOU - Together we can fuel the future**
The **Customer Service Coordinator II** serves as a central customer contact and operational problem solver within the finished lubricants order-to-cash process. The role supports order accuracy, delivery execution, billing, issue resolution, and continuous process improvement while partnering across internal and external stakeholder groups.
**What You’ll Do**
+ Serve as the day-to-day point of contact for customer operational issues.
+ Ensure orders are entered accurately and customer requirements are understood and met.
+ Manage shipments end to end and proactively address risks to on-time delivery.
+ Coordinate resolution of escalated issues and secure approvals when needed.
+ Recommend and implement process improvements that reduce pain points, improve margin, and enhance customer satisfaction.
+ Use CRM tools to document customer activity and maintain data that supports a 360-degree...
The **Customer Service Coordinator II** serves as a central customer contact and operational problem solver within the finished lubricants order-to-cash process. The role supports order accuracy, delivery execution, billing, issue resolution, and continuous process improvement while partnering across internal and external stakeholder groups.
**What You’ll Do**
+ Serve as the day-to-day point of contact for customer operational issues.
+ Ensure orders are entered accurately and customer requirements are understood and met.
+ Manage shipments end to end and proactively address risks to on-time delivery.
+ Coordinate resolution of escalated issues and secure approvals when needed.
+ Recommend and implement process improvements that reduce pain points, improve margin, and enhance customer satisfaction.
+ Use CRM tools to document customer activity and maintain data that supports a 360-degree...