Customer Service Coordinator

Customer Service Coordinator

Hourly rate: £14.50 - £15.00 per hour

Assignment duration: 6 months

Location: Brentwood, Essex

Hours: 8.30am – 5.00pm Monday – Thursday; 4.30pm finish on Friday

Duties

• Liaise with a team of internal tradespeople and schedule them to complete repairs for the house owner
• Coordinate with the customer on their availability to provide access to engineers
• Schedule appointments into the engineers diary
• With more complex faults work with a team of subcontractors to resolve the customers issue
• Update all the associated administration on the internal CRM system

This is a busy and demanding role which requires somebody with strong coordination skills, combined with good telephone skills and the ability to prioritise tasks. You will see the process through from notification of the fault to the successful repair of the fault for the customer. Thi...