Customer Service - Business Banking

Customer Service - Business Banking | Big 4 Bank

• Location: Sydney CBD (Hybrid: 50/50 split after training)

• Contract: 12 months

• Pay Rate: $38.89ph + super

• Business Unit: Business Banking

About the Role

We are partnering with one of Australia’s Big 4 banks to find a Market Operations Associate for their Business Banking division. This is a high-volume, fast-paced servicing role where you will support dedicated corporate clients with their transactional banking needs. You will manage incoming queries across email, phone, and four internal portals.

This isn't a standard public call centre; you will handle roughly 10 inbound/outbound client calls a day and manage a workflow of 20–30 emails.

The Day-to-Day

• Act as the direct point of contact for dedicated business clients, answering queries and following up on open requests.

• Manage and ...