Customer Service Associate – Order Management & Support – Manila, Philippines

Are you looking for customer service associate jobs in Manila or call center voice and chat support roles in the Philippines? Fusion CX is hiring Customer Service Associates for an order management and service support process based in Manila. This role is ideal for candidates who can manage order-related customer interactions with accuracy, process discipline, and a strong customer-first mindset in a structured work-from-office (WFO) environment.

Job Description

About the Role

As a Customer Service Associate – Customer Support, you will handle inbound voice and chat interactions related to service orders, installations, upgrades, and migrations. The role requires strong attention to detail, adherence to SOPs, and the ability to resolve order-related queries while maintaining service quality and compliance standards.

Key Responsibilities

• Handle inbound customer and partner calls related to service orders and requests
• Re...