Customer Service Associate - Logistics
Penske • Dearborn, MI • Posted June 03, 2026
About the Role
**Position Summary:**
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
**Shift:**
Mon thru Friday 12pm-8:30pm. Must be flexible on schedule to meet customer demand
**Major Responsibilities:**
• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with custo...
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
**Shift:**
Mon thru Friday 12pm-8:30pm. Must be flexible on schedule to meet customer demand
**Major Responsibilities:**
• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with custo...