Customer Service Assistant

We are an online business in the luxury gift market. 80% of our revenue comes from export.

Vos missions

The job will consist of :

• Corresponding with zChocolat clients via email and phone


• Taking orders over the phone


• Dealing with complaints, DHL online delivery tracking, customs problems etc


• Responding to comments left by clients online (Facebook, Trustpilot…)


• Update client information on the site where necessary


• Assisting other departments (Customer Service and Logistics) during peak seasons

Vos compétences

Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.

An appreciation of group work, knowing how to manage stress and ...