Customer Service Assistant

Location: JR UK (Enniskillen branch)

Client / Employer: Progressive Building Society

Listing type: Basic

About the Role

Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team. Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers.

Key responsibilities include:

• Ensure that the branch and till are opened on time and ready to serve customers at opening.
• Accurately complete cash receipts and withdrawals.
• Guide customers on our range of savings accounts, ensuring all features and benefits are adequately explained.
• Open accounts accurately with minimal errors and seek support from colleagues when required.
• Communicate effectively face‑to‑face, digitally, and by telephone with customers, head office departments, and other stakeholders to gather ...