Customer Service and Customer Care Representative

Karcher Cleaning Systems • Shah Alam, Selangor • Posted May 30, 2026

About the Role

Order Entry & Fulfilment



  • Manage end-to-end customer order processing in coordination with the Sales team.




  • Enforce correct pricing and discounts according to annually updated guidelines while collaborating with Finance to ensure compliance with customer credit terms.




  • Prepare delivery notes and all required shipping documents while coordinating the timely shipment of customer orders and warehouse drop-offs.




  • Work closely with the Demand Planner regarding stock availability and incoming shipments.




  • Liaise with the 3PL warehouse for missing serial numbers or special delivery arrangements.




  • Manage delivery exceptions (e.g., returns, refusals, rejections) and handle Proof of Delivery (POD) documentation from delivery partners.




  • Support Professional Direct Sales and Dealers with AR (accounts receivable managem...