Customer Service Analyst (Aguascalientes)

Location: Aguascalientes

Job Schedule: Full-time On site

Education Requirement: High school diploma or Bachelor's degree

We are currently looking for a Customer Service representative to join our team in Aguascalientes.

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties, resolving inquiries, handling complaints and walking them through the correct process according to their original request.
• Identifies current account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding titles, end of term, interest rate and other subjects.
• Maintains a quality standard on all phone calls received, guaranteeing a minimum overall average percentage of 70% following our call model to assure all compliance, ...