Customer Service Agent

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Administrative processing

• Act asthe point of contactfor Global BusinessServices (GBS) Team and auditors for CertIQ issues
• Coordinateof audits and deadline control / scheduling in CertIQ
• Correct recording in CertIQ database / CRM
• Attend to ad-hoc & variousclientissues
• Liaise with clients before and after audits
• Record, review, and process invoices from auditors
• Support GBS Team with invoicing issues

Sales processing

• Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards s...