Customer Service Agent - Tram (UAE National)

The purpose of this position is to deliver a safe, reliable, world‑class, customer‑focused tram service. The employee will provide a visible, uniformed presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that improve the customer experience on the Dubai Tram. This is a roving position requiring movement around the Dubai Tram Al Sufouh System (DTAS).

Main Responsibilities

• Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.
• Move around the DTAS system dealing with queries and incidents as required.
• Provide mobile response to incidents.
• Monitor and maintain station operational status to ensure the safety and comfort of passenger movement within the tram and station premises.
• Carry out controlled, uncontrolled or emergency evacuation of passengers.
• Assist and mitigate overcrowding on platf...