Customer Service Agent

Job Mission/Objective:

To deliver high-quality customer service through telephonic engagement, while providing efficient administrative support to Retail and Business Banking clients. The role focuses on enhancing the overall customer experience, ensuring accuracy and maintaining professional service standards.

Requirements

Customer service

• Manage and resolve customer complaints through telephonic engagement in a professional and customer-centric manner. Investigate and resolve customer queries, including troubleshooting technical issues, within defined Service Level Agreements (SLAs).
• Administer and respond to all Customer Service mailbox enquiries promptly, ensuring adherence to turnaround times and quality standards.
• Provide accurate and comprehensive information on the Bank’s products, services, and digital banking platforms.
• Guide customers on the activation and effective...