Customer Service Agent / Order Planner, Olive Branch

Process and input all customer orders.

Running and printing shipments from WMS.

Run stock reports to check for product availability.

Generate all related paperwork and necessary information required for customer work orders

Checking all orders for special requests 

Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.

Follow up with other departments to ensure the service standards are being met. 

Assure proper invoicing of accounts by verifying customers as required.

Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.