Customer Service Agent (JHB)

FlySafair • Johannesburg, Gauteng • Posted June 30, 2026

About the Role


  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

  • Assist customers when there are flight disruptions and/or cancellations;

  • Handle and safeguard of confidential information;

  • Address any complaints in a professional and timeous manner;

  • Escalate any problematic issues to the Supervisor on duty;

  • Provide professional Customer service at all times.