Customer Service Advisor - Saturday & Sunday

Customer Service Advisor
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required <...