Customer Service Advisor

Customer Service Administrator

Location: Rugby (outskirts car driver essential)

Salary: £26,000 - £27,500 - Plus Annual Bonus - Potential OTE £30,000

Purpose of Role

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.

Duties

• Responsible for order processing – ensuring equipment is delivered in a timely and accurate manner.
• Managing customers' expectations during the process and project closure phase.
• Resolve challenges for customers when orders cannot be fulfilled.
• Finalise projects under the guidance of the Sales Team.
• Adhere to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments.
• Build excellent relationships with customers.

Experience

• Experience in customer services.
• Knowledge of data base...