Customer Service Advisor

Customer Service Advisor
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advi...