Customer Service Advisor - Remote

Potential Varied Hours Available

• Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30
• Weekday mornings: 07:00 – 09:00
• Saturday: 08:00 - 22:00 - 6-12 hour shifts available.
• Sunday: 08:00 - 22:00 - 6-12 hour shifts available.
• Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays. Times are flexible and will be discussed / arranged in interview.

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function

To provide excellent customer service to our clients by ensuring all telephone calls are answered promptly and dealt with professionally, while adopting a proactive approach to claim handling. To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice.