Customer Service Advisor - Outbound Calling

Overview

Join to apply for the Customer Service Advisor - Outbound Calling role at British Heart Foundation.

Base pay range: This range is provided by British Heart Foundation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: Hybrid - Birmingham office & home

Vacancy type: 6-month Fixed Term Contract

Responsibilities

• Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
• Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
• Providing information, taking donations, and resolving customer queries and feedback.
• Using our ticketing and CRM systems to update customer records.
• Enhancing satisfaction and relationships through stewardship ...