Customer Service Advisor
Marine Resources • Osprey Quay, Dorset • Posted June 08, 2026
About the Role
We're currently recruiting for a Customer Service Advisor to join a busy marina and boatyard operation on the Jurassic Coast. It’s a varied position combining customer-facing duties, office-based administration, and practical coordination of boatyard activity.
You’ll be based mainly within the marina office, but you’ll also need to be comfortable spending time in the yard supporting and coordinating daily operations, particularly around vessel movements.
Key responsibilities
Coordinating boat movements including lifts, launches, and yard relocations
Supporting the Boatyard Manager with day-to-day operational administration
Handling customer enquiries in person, over the phone, and at the counter
Booking and updating vessel movements and associated records
Providing general administrative support to ensure smooth yard operations
Working closely with the yard team during busy periods to keep operations running efficiently
Supporting seasonal peaks in ac...
You’ll be based mainly within the marina office, but you’ll also need to be comfortable spending time in the yard supporting and coordinating daily operations, particularly around vessel movements.
Key responsibilities
Coordinating boat movements including lifts, launches, and yard relocations
Supporting the Boatyard Manager with day-to-day operational administration
Handling customer enquiries in person, over the phone, and at the counter
Booking and updating vessel movements and associated records
Providing general administrative support to ensure smooth yard operations
Working closely with the yard team during busy periods to keep operations running efficiently
Supporting seasonal peaks in ac...