Customer Service Advisor - Dealer Services

Be the trusted partner behind every confident dealer decision.

At VELUX, great customer experiences don’t happen by chance—they are created by people who care, who listen, and who know how to turn complexity into clarity.

Meet your new team

We are looking for a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. In this role, you’ll go beyond answering enquiries—you’ll become a trusted advisor to our dealers, helping them make confident, informed decisions that drive their business forward.

This is not just a contact centre role—it’s a position where service meets commercial insight.

You will play a key role in protecting and strengthening VELUX’s market position by delivering what our dealers value most: fast, accurate advice and a seamless experience from start to finish.

Working in a fast-paced, multi-channel environment, you’ll take ownershi...