Hybrid working modelWell established organisationAbout Our Client
The employer is a small-sized business operating within the business services industry. Known for its professional approach, the company focuses on delivering top-notch service solutions to its clients. This is a great opportunity for those looking to grow their career in a supportive and focused environment.
Job Description
Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.Resolve customer issues effectively while maintaining a high level of satisfaction.Maintain accurate records of customer interactions and transactions in the system.Provide product and service information to customers as required.Collaborate with internal teams to ensure timely resolution of customer concerns.Identify and escalate complex issues to the appropriate department or pers...