Customer Service Adviser

Customer Service Adviser x3

Contract Type: Fixed Term Contract for 12 months

Location: Hybrid between home and our Shipley (West Yorkshire) office, minimum 1 day in office per week (outside of induction training)

Salary: £27,000 - £30,000 per annum

About the role

This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.

With 98% of Macmillan’s income from voluntary sources, you’ll provide supporters with personalised information and support, refer to services like the Macmillan Support Line, and be the first point of contact across multi channels like phone, webchat, email, and social media.

You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer ca...