Customer Retention Team Lead (Pioneer Account/Company)

Are you excited to work in a fast-paced, growing company that is making a meaningful impact in the renewable energy industry?

We are looking for passionate, proactive individuals to help lead our Customer Retention Team. The ideal candidate has a positive, solutions-oriented mindset and is committed to delivering exceptional customer experiences while driving customer engagement and retention. You should enjoy coaching and guiding others, solving complex customer issues, and balancing customer needs with business objectives.

Success in this role requires strong leadership, effective problem-solving, and the ability to use operational systems to accurately document customer interactions, support frontline teams, and contribute to continuous process improvement.

Key Responsibilities

In this role, you will:

• Coach, mentor, and support Customer Retention team members to drive performance and deliver exceptional cu...