Customer Retention Specialist

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, working fully remotely from South Africa. Your job is to keep customers happy and loyal — reaching out before they think of leaving, understanding their concerns, and finding solutions that work for everyone. This suits someone who listens well and enjoys turning a wobble into a win.

Key responsibilities

• Contact customers who may be at risk of cancelling
• Understand concerns and offer fair, helpful solutions
• Highlight the value of products and services clearly
• Track retention conversations and outcomes in the CRM
• Gather feedback and share patterns with the team
• Work towards agreed retention targets

What you'll need

• Experience with customer service, retention or account management
• Confidence handling sensitive conversations calmly
• Familiarity with using a CRM
• Clear, warm spoken and written Engl...