Customer Relationship Manager

Customer Relationship Manager – Full‑time – Auckland, New Zealand.

• Work type: Full‑time (40 hours per week)
• Location: Auckland, New Zealand
• Categories: Collections, Customer Service & Call Centre

About Your New Role

As a Customer Relationship Manager, you’ll be on the frontline making outbound calls to locate and re‑establish contact with customers regarding their overdue accounts on behalf of our clients and negotiate repayment solutions tailored to their circumstances. With award‑winning training, a collaborative team and career progression opportunities, you’ll gain valuable skills to build a long‑term career in financial services.

What Your New Job Involves

• Manage overdue accounts on behalf of leading New Zealand institutions.
• Make and receive a high volume of calls.
• Use databases and tools to locate and re‑establish contact with customers.
• Build trust and rapport...