Customer Relations Specialist - Freight Services

1. To execute air & sea freight shipment customer services which includes:

• Handling & providing customer service i.e.. Answering of freight enquiries from customers and overseas agent
• Perform account management for existing customers
• Generating quotations to customers
• Negotiate rates with carriers/liners/agents
• Handling bookings with shipping lines/airlines & co-loaders
• Follow up on export/import/cross trade shipments and updating of shipping status
• Prepare shipping documentation
• To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
• To monitor shipments and ensure compliance with customers’ SOP
• To act as liaison between customers and operations
• To ensure efficient service level is delivered for all shipments
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