Customer Relations Officer

Job Description Make appointment for resident to attend inspection with BSC (Building Service Center) team. Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively. Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents. Communicate with residents through written notice regarding any construction activities. Generate work schedule for Subcontractors to rectify defects as soon as possible Arrange unit improvement works for residents. Requirements Minimum GCE 'A' level or formal qualification At least 3 year of experience in a HDB BTO project. Preferably effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates. Pleasant personality and friendly disposition Competency and experience in maintaining lines of communication between Employer, owners of neighbouring properties and the public We offer attractive remuneration...