JOB SCOPE
Summary of Job Responsibilities
Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).
Job Responsibilities
Provide excellent and delightful service to casino guests and assist them with their needs and requests. Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). Conduct guided MBS Casino familiarization tours for guests. Introduce programs (with the relevant terms and conditions) to potential Paiza players. Proactively identify potential gaming patrons and work with Market Development Sales Team on host management. Provide personalized service and establish close rapport with assigned patrons. Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions. ...