Customer Relations Consultant

XC Trains Limited • South Africa, South Africa • Posted July 14, 2026

About the Role

Customer Relations Consultant
 

Location: Birmingham

Closing date for applications: 27th July 2026
 

Hours: 37 hours per week, including weekends (covering office hours 08:00–20:00, 7 days a week)

At CrossCountry, we’re committed to delivering a seamless and positive experience for every customer travelling across our extensive network. When things don’t go to plan, that’s where our Customer Relations team steps in—resolving issues quickly, effectively, and with a customer-first mindset.

We are looking for proactive and customer-focused Customer Relations Consultants to join our established team.

What you’ll be doing:
 

  • Resolve complaints, making decisions according to customer’s individual circumstances and needs, ensuring empathy and concern are demonstrated and strive for First Time Resolution on all cases

  • Provide clear, concise and accurate information, id...