Customer Program Spec II

Customer Program Spec II – Malaysia

Responsibilities

• Level 1: Administrative
  • General:
    • Follows documented order management and commercial procedures
  • Communications:
    • Occasional phone calls/emails with customer to provide order and commercial status
    • Internal escalations to Supervisor upon recognition of mis‑alignment of order/commercial dates
    • Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
  • Order Management:
    • Obtains missing order information from Customers
    • Assists CPM 2/3/4 with order date management research
    • Ensure on time shipments & reconcile with Customer weekly
      • OTD to site commit date ≥ 98%
      • OTD to Customer need date ≥ 85%
    • Escalate material/labor shortages to meet site commit dates
    • May attend production meetings
  • Commercial: <...