Customer Outreach Representative
Insight Global • Elk Grove Village, IL • Posted June 29, 2026
About the Role
Job Description
Job Summary
Support our clients Customer Experience (NPS/Falcon) program by proactively reaching out to customers, driving survey participation, and collecting feedback. This role is heavily focused on outbound communication, customer follow-ups, and internal coordination to improve response rates and customer satisfaction.
Key Responsibilities
Customer Outreach (Primary Focus - 80% of job)
• Identify customers who haven’t responded to NPS surveys
• Make outbound calls and send follow-up emails to drive responses
• Contact customers with bounced survey emails to update contact info
• Assist customers with completing surveys (resend links, walk through questions)
• Educate customers on the purpose and value of NPS surveys
• Track all interactions, updates, and outreach activity (Excel/OneNote)
• Meet outreach cadence and response rate goals
Internal Communication & Support
• Partner with Sales, Service, Operation...
Job Summary
Support our clients Customer Experience (NPS/Falcon) program by proactively reaching out to customers, driving survey participation, and collecting feedback. This role is heavily focused on outbound communication, customer follow-ups, and internal coordination to improve response rates and customer satisfaction.
Key Responsibilities
Customer Outreach (Primary Focus - 80% of job)
• Identify customers who haven’t responded to NPS surveys
• Make outbound calls and send follow-up emails to drive responses
• Contact customers with bounced survey emails to update contact info
• Assist customers with completing surveys (resend links, walk through questions)
• Educate customers on the purpose and value of NPS surveys
• Track all interactions, updates, and outreach activity (Excel/OneNote)
• Meet outreach cadence and response rate goals
Internal Communication & Support
• Partner with Sales, Service, Operation...