Customer Operations Team Lead

Are you a natural communicator who loves helping people?

As our Customer Operations Team Lead for the Customer Service team, you will play a key hands‑on leadership role within a fast‑paced contact centre environment. You will be both a leader and an active operational contributor, ensuring high‑quality customer service while directly supporting day‑to‑day service delivery.

Our Customer Service team is the first point of contact for customers, and every call is an opportunity to make a difference. You will ensure customers receive the right help, at the right time, delivered with empathy, accuracy, and efficiency.

In addition to leading quality and performance standards, you will be expected to actively participate in frontline activity, including answering calls and handling customer queries in line with service demand, particularly during peak periods, staff shortages, or operational pressures.

You will take ownership of service qualit...