Customer Operations & Service Coordinator (Bilingual)

Miele is a family‑owned, family‑run company that has been operating for over 125 years. We value a healthy balance between demands and appreciation of our employees and strive to ensure a good working environment for all.

Responsibilities

• Coordinate and oversee service activities to ensure timely, efficient, and high‑quality support for Miele professional customers.
• Schedule and manage service calls, monitor progress, and ensure proper documentation and closure of service activities.
• Promote and support service contract and maintenance plan sales, including customer outreach, quoting, and coordination with business partners.
• Coordinate installation planning and site readiness with customers and service providers.
• Support initiatives aimed at improving customer feedback and field service survey participation.
• Collaborate with internal teams, service providers, and customers to resolve issues efficiently and ...