Customer Operations Manager - Singtel

About The Opportunity

We are looking for an experienced Customer Operations Manager (COM) to lead operational excellence for one of Ericsson’s most strategic customer accounts. The role is responsible for ensuring a secure, resilient, and high‑performing network while driving customer satisfaction, operational transformation, and business outcomes. The successful candidate will act as Ericsson’s senior operational leader, partnering closely with Singtel executives and internal stakeholders to manage risk, improve service performance, and enable future growth through AI, automation, and operational innovation.

Key Responsibilities

• Own end‑to‑end operational performance and customer experience.
• Lead critical operational incidents, escalations, and service recovery activities.
• Drive network resilience, service assurance, and operational readiness for major changes and transformations.
• Build trusted relationships...