Customer Operations Manager

About the role

Halter's post‑sale engine, launch and support, is where our customer promise gets delivered. This role exists to make sure it performs.

You’ll sit within Revenue Operations & Enablement (part of GTM Operations), reporting to our Rev Ops & Enablement Lead, and based in our Auckland HQ. Your remit is global: you’ll work across the NZ‑based 24/7 support team, regional support teams in the US, and launch teams in every market.

While our in‑market Rev Ops Managers (AU and US) predominantly focus on the sales cycle, you own the operational performance of everything that happens after the deal closes. How does the customer get launched? How does the support experience run? Where does it break? Where is it slow? You’re expected to know, and to fix it.

You’ll own the operational processes, reporting, and the outcome and success of our tooling for launch and support. To be clear: this is an operations role, not a product role. Our Product Ma...