Customer Operations & CRM Manager

About the Company

We are a growing scrap metal recycling company that hasscaled steadily through strong operations and long-standing relationships.

This is a new position. As we continue to expand, we arestrengthening how we manage customer enquiries, follow-ups, and long-termsupplier relationships. Today, much of this is handled operationally, and wesee clear opportunities to improve structure, visibility, and conversion.

This role is created to build and own that function as we scale.

Role Overview

You will be the first dedicated hire for customer relationsat SGHR. This role sits at the intersection of customer handling,operations, and systems (CRM).

This role will entails:

• every enquiry is captured and tracked
• follow-ups are consistent and effective
• customer interactions are structured and visible

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