Customer Onboarding Lead at Tread
Tread • toronto, on • Posted June 19, 2026
About the Role
Drive customer success as the Customer Onboarding Lead at Tread, the AI-native platform revolutionizing construction logistics. This role is for someone who thrives in fieldwork and direct client interactions.
As a key player at Tread, you will manage manual workflows for customer onboarding while creating and maintaining essential training content. Your focus will be on users in the field—drivers, dispatchers, and foremen—to ensure they are fully enabled. If you possess a passion for hands-on training and high ownership, this position is for you.
Key Responsibilities:
• Coordinate onboarding processes and timelines for new customers
• Create and maintain training materials for self-service onboarding
• Build relationships until customers reach their platform goals
• Train frontline users in real-world environments
• Plan customer enablement events and ensure effective adoption
Requirements:
• 3-6 years in customer implementation or technical success
• Exp...
As a key player at Tread, you will manage manual workflows for customer onboarding while creating and maintaining essential training content. Your focus will be on users in the field—drivers, dispatchers, and foremen—to ensure they are fully enabled. If you possess a passion for hands-on training and high ownership, this position is for you.
Key Responsibilities:
• Coordinate onboarding processes and timelines for new customers
• Create and maintain training materials for self-service onboarding
• Build relationships until customers reach their platform goals
• Train frontline users in real-world environments
• Plan customer enablement events and ensure effective adoption
Requirements:
• 3-6 years in customer implementation or technical success
• Exp...