Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services
Ensuring a pleasant customer experience by providing accurate and timely information
Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
Escalating complex or unresolved issues to team lead or management promptly
Assist in ad-hoc duties assignments when needed
To succeed in this role
Energetic, cheerful, and outgoing personality
Can do attitude, proactive and attention to detail with good interpersonal and communications skills
Demonstrated confidence to present ideas to individual or groups effectively