Customer Management and Client Servicing Specialist

Malaak specializes in childcare and sleep services supporting families on their prenatal and postnatal journey. We are looking for a highly motivated and detail‑oriented individual to join our team as a Customer Management and Client Servicing Specialist.

Key Responsibilities

• Client communication: Maintain regular communication with clients via phone, email, WhatsApp, or in‑person meetings ensuring their needs are met promptly and in a positive, empathetic, and professional manner at all times.
• Customer Relationship Management: Develop and maintain strong relationships with clients. Manage and update the CRM system with client interactions, sales, and any personal preferences. Schedule and conduct regular follow‑ups on renewals and manage the renewal process.
• Issue Resolution: Address and resolve client concerns and complaints professionally and effectively in a timely manner ensuring high client satisfaction.
• Service Coordina...