Customer Journey Manager - London/Hybrid
Royal mail • London, England • Posted July 08, 2026
About the Role
Job reference 340938
Customer Journey Manager - London/Hybrid
Competitive salaryplus £4800 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon
We are looking for a commercially focused Customer Journey & Commercial Manager to own and optimise some of Royal Mail’s most important digital customer experiences. This role sits at the heart of our digital strategy, driving journey performance, increasing customer satisfaction and ensuring commercial value is delivered across high-traffic digital channels.
About the role ...