Customer Insights & Analytics Partner (2 FTE across Middle East)

We will be hiring 2 full‑time positions. Candidates will be hired in their current country/location.

As the Customer Insights and Analytics Partner you are the key driver for customer centricity and personalizing our customer engagement model through a deep understanding of customer needs, pain points, and preferences across the Middle East.

You will design the cross‑Middle East Customer Insights Strategy to address diverse business questions and deliver on our CX ambitions.

• Guiding local insight generation and segmentation processes with a clear governance structure (global & local).
• Connecting with the Global Insights Team to ensure that guidance and framework are appropriate for the region.
• Overseeing the roll‑out of customer journey mapping in the Middle East and increasing adoption.
• Managing market research...