Customer Experience Specialist 2nd Shift (3p-10p)
Robert Half Office Team • Waterloo, IA • Posted June 10, 2026
About the Role
Description
Customer Service Representative (2nd Shift | 3:00 PM – 10:00 PM)
Location: Waterloo
Schedule: Monday–Friday, 3:00 PM – 10:00 PM
Overview:
We’re looking for a dependable and customer-focused professional to support a quickly growing team on second shift. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is committed to delivering responsive, high-quality service.
What You’ll Do:
+ Serve as the primary point of contact for incoming inquiries, providing timely and professional support
+ Gather and verify accurate information while maintaining attention to detail
+ Communicate clearly with internal teams to coordinate next steps and ensure smooth service delivery
+ Maintain thorough and accurate documentation of all interactions
+ Handle sensitive situations with discretion, professionalism, and empathy
+ Prior...
Customer Service Representative (2nd Shift | 3:00 PM – 10:00 PM)
Location: Waterloo
Schedule: Monday–Friday, 3:00 PM – 10:00 PM
Overview:
We’re looking for a dependable and customer-focused professional to support a quickly growing team on second shift. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is committed to delivering responsive, high-quality service.
What You’ll Do:
+ Serve as the primary point of contact for incoming inquiries, providing timely and professional support
+ Gather and verify accurate information while maintaining attention to detail
+ Communicate clearly with internal teams to coordinate next steps and ensure smooth service delivery
+ Maintain thorough and accurate documentation of all interactions
+ Handle sensitive situations with discretion, professionalism, and empathy
+ Prior...