Customer Experience Representative (Nhân viên Dịch vụ Khách hàng)

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking

Job Profile Summary:

Responsible for ensuring exceptional customer service by providing timely assistance and resolving issues with professionalism and empathy. This role also handles customers' inquiries and complaints effectively to uphold the organization's reputation for reliability and customer satisfaction.

Job Description:

• Provides timely assistance and resolutions to customer inquiries and issues

• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately

• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery

• Takes ownership of customer issues and ensures timely res...